Fred Joyal is a prominent speaker and author focusing on remarkable customer service. Recently retired, Fred was the co-founder of Futuredontics, the parent company of 1-800-DENTIST, which just celebrated its 32nd year in business. He is the author of two books, Everything is Marketing: The Ultimate Strategy for Dental Practice Growth, published in 2010, and Becoming Remarkable: How to Create a Dental Practice Everyone Talks About, published in 2015.
As an expert on consumer marketing and behavior, Fred has lectured at seminars and tradeshows nationwide, as well as Harvard School of Dental Medicine and Columbia Dental School, and is a regular contributor to various print and online publications, podcasts and vlogs. His latest lectures incorporate the most recent discoveries in neuroscience, and how they affect consumer behavior and customer service.
He has also been awarded the Conrad Hilton Distinguished Entrepreneur Award by Loyola Marymount University, as well as an honorary Doctorate of Arts from the University of Rhode Island, and he sits on the board of directors for The Children’s Dental Center of Greater Los Angeles.
He is an avid chess player, cyclist, and world traveler, and a mediocre tennis player and even worse golfer.